Terms and conditions

RETURNS POLICY

We hope you are delighted with your Champneys order. If for any reason you are not completely satisfied, we can offer a refund or exchange providing that items are returned within 14 working days of receiving your order. We recommend you send returns via recorded delivery and obtain proof of posting. Returned items must be unopened, unused and in their original condition. We may refuse an exchange or refund if items are non-saleable.

Please complete the returns form included with your order (containing your name, address, order number and reasons for return/exchange) and return items to:

Returns Department
Champneys Springs Health Spa
Ashby de la Zouche
Leicestershire
LE65 1TG

FAULTY ITEMS

We are always very disappointed on the rare occasions our customers receive a faulty item. Please contact us via the customer service contact us form within 14 days of receiving the order for a refund or exchange. We will send you a recorded free post sticker to cover the return postage cost for the faulty item. If you request a refund or exchange, it will be processed within 10 working days of us receiving the faulty item.

FOURTEEN DAY COOLING OFF PERIOD

You have the legal right to cancel your order within fourteen days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Refunds will be made upon receipt of goods, excluding the original postage costs, gift wrapping or any other additional services, within 14 working days. Please notify us of your wish to cancel via the online shop contact us page.

PRICES, DELIVERY AND PAYMENT

The price of a product shall be as stated on this website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel a refund will be made to your card immediately. Prices shown are inclusive of UK Value Added Tax.

GIFT CARDS

Gift vouchers can not be used within the online shop yet, please use your voucher in any Champneys resort or City Spa to purchase products.

DISCOUNTS & PROMOTIONAL CODES

Offer applies to online orders only placed at https://justisabellechampneys.co.uk while stocks last. Promotional codes are only applicable on full priced products and cannot be used in conjunction with any other offer.

Champneys reserves the right to amend these terms and conditions from time to time if Champneys considers it is reasonable and necessary in all the circumstances to do so.